SAKU Thanks Custom: How to read the Home screen (signup count and setup guide)

This article explains the "Home" screen you see first when you open the app. It walks you through the email subscriber count, the setup guide, the plan display and the Help page, in order.

In this article

• How the Home screen is laid out
• How to read the "Newsletter signups" count, and how it's counted
• How to use the setup guide (4 steps), and how to hide and show it again
• The cards on the right and "More apps from SAKU"
• What's on the Help page

Where to go: Shopify admin → Apps → "SAKU Thanks Custom" (Home)

The big picture

1. Open the app and look at the whole Home screen
2. Check the "Newsletter signups" count
3. Work through the steps of the setup guide
4. Hide the guide, or show it again
5. Look at the cards on the right, "More apps from SAKU" and the Help page

What you need before you start

• "SAKU Thanks Custom" is installed
• Steps 3 and 4, and the newsletter signup count, work on the Pro plan and on development stores (on the Free plan there are 2 steps and the count stays at 0)

1️⃣ Look at the whole Home screen

When you open the app, Home is shown. Its heading is "SAKU Thanks Custom". "Home" isn't an item in the left menu; it's the screen you see right after opening the app (the left menu has three items: "Blocks", "Help" and "Pricing"). You can always go back from "Home" at the top left of each page.

The screen has a large area on the left and three cards on the right.

• Left: "Newsletter signups" → "Setup guide" → (below them) "More apps from SAKU"
• Right: "About this app", "Plan" and "Support"

2️⃣ Check the "Newsletter signups" count

This is the card at the very top. It shows "Email signups from this app" and "This month, [ N ] people joined your email list through this app."

• Three tiles, "This month", "Last month" and "2 months ago", show the count with a bar.
• Only the "This month" tile has a badge: "+N vs last month", "-N vs last month" or "Same as last month".
• At the bottom, "All time: N" is shown.

Only orders that meet all three of these conditions are counted:

1. The buyer ticked the newsletter checkbox.
2. The app confirmed that the buyer wasn't subscribed to email beforehand.
3. The email subscription (consent update) succeeded.

People who were already subscribed, whose status couldn't be checked, or whose subscription failed aren't counted. Each order is counted only once (reloading the page or having several coupon blocks never counts it twice). Months are calendar months in the app server's time, which may differ from your store's time zone. Buyers' email addresses aren't stored in the app.

On the Free plan, the counter is shown but stays at 0. It works on the Pro plan and on development stores.

3️⃣ Work through the setup guide

Under "First-time setup" in the "Setup guide", it says: "4 steps put your blocks on the Thank you page. Use the button on each step to continue." Progress is shown at the top right, for example "0 of 4 steps completed". There are 2 steps on the Free plan, and 4 on the Pro plan and on development stores.

Each step row has a checkbox or completed icon, a title, badges and an arrow to open or close it. The first step that isn't finished opens automatically. When a step is open, it shows a description and buttons.

(The image shows an example where the other steps are already complete.)

The checkout editor opened from the step 2 button shows the Thank you page of your published checkout configuration (with the app list open). Only if the configuration can't be found does it go to the top of the editor instead. For detailed steps, see How to add images and text to the Thank you page.

Step 4 has an "Optional" badge. If you use coupons to grow your email list, the coupon has to be delivered by email, so do this step. If you only show the coupon code on the page, you can skip it. The steps are in How to grow your email list from the Thank you page. For step 3, see How to show the coupon code again on the order status page.

When all steps are done, the heading changes to "Setup complete", with a "Completed" badge and the message "All steps are done. Your blocks are live on the Thank you page. You can edit them anytime from block management." The buttons are "Open block management" and "Open Thank you page". The intro card and the progress display disappear. The guide doesn't disappear on its own, even after it's complete.

4️⃣ Hide the guide and show it again

• Press the "×" button at the top right to hide the guide.
• Once it's hidden, "The setup guide is hidden. You can show it again anytime." appears with a "Show guide" link. Press the link to bring the guide back.
• This setting is saved per store.

5️⃣ Check the cards on the right

• "About this app": a description of the app. It also says: "After creating a block, add the app block in the checkout editor. See Help for the full setup steps."
• "Plan": on Partner development stores, a "Free" badge and "Free on development stores" are shown. On live stores, an "Active" badge, the plan name and a "Change plan" link are shown. Live stores that aren't on a paid plan also see "The coupon block is available on the Pro plan ($4.99 / month)." (see the differences between plans and how to change plans).
• "Support": the links "Help (setup and usage)" (the app's Help page) and "Contact support" (email: info@saku-apps.com).

6️⃣ Look at "More apps from SAKU"

Near the bottom of Home, cards for other SAKU Apps are shown (such as SAKU Receipts, SAKU Gift Option, SAKU Noshi and SAKU Blog Duplicate). Each card has a description and a price line.

Press the "×" at the top right of the card to hide it permanently for your store. There's no way to show it again later.

7️⃣ Look at the Help page

Press "Help" in the left menu, or "Help (setup and usage)" on the right side of Home. From top to bottom, the Help page has:

1. "Help page": an image, "Still stuck?", the link "Illustrated setup guide:" (opens the blog at https://saku-apps.com/en/blogs/thanks), "If that doesn't solve it, feel free to contact us below." and the email address (info@saku-apps.com)
2. "What this app does — grow your email list"
3. "Creating and arranging blocks": How to create a block / Block types / Choosing and sizing an image / How to change display order / How customer tag rules work / Showing a block on mobile or desktop only / Duplicating a block / Previewing the Thank you page
4. "How to add the app block": the "Edit checkout" button (opens the top of the checkout editor)
5. "The coupon: your newsletter reward": "Rules and limits", "Orders that don't get a coupon" and the warning "Important: require login before checkout"
6. "Send the coupon by email (Shopify Flow + Shopify Messaging)": STEP 1. Get ready / STEP 2. Import the workflow / STEP 3. Create the email / STEP 4. Check that it works / If the email doesn't arrive, the Custom Liquid code, and the download for the workflow file "saku-thanks-coupon-email.flow"
7. "Show the coupon on the order status page (email fallback)"
8. "Using Sidekick"
9. "FAQ" (6 questions)

The 6 FAQ questions are: "I created a block, but it doesn't appear", "Can I use Liquid in custom HTML?", "What CSS can I use in custom HTML?", "Can blocks also appear on the order status page?", "Some orders don't show the coupon button. Why?" and "The coupon email lands in the spam folder". The answers are covered in detail in these articles: What to check when blocks don't appear, What you can and can't do with the Custom HTML block, How to show the coupon code again on the order status page, What to check when coupons aren't shown or issued and How to grow your email list from the Thank you page.

For how to use Sidekick, see How to check and switch settings from Shopify Sidekick.

8️⃣ Where to find coupon information

For more about the data the app stores, see "How issued coupons, customer data and the Flow trigger work".

After setup

When every step of the setup guide is done, the heading changes to "Setup complete". Your blocks are shown on the Thank you page. From here, you can edit them anytime with "Open block management".

Troubleshooting

• The setup guide disappeared
  You may have hidden it with the "×" at the top right. Press "Show guide" next to "The setup guide is hidden. You can show it again anytime."
• Step 2 doesn't get checked
  Check that the block is "Active", and that you placed the app block in the checkout editor and pressed "Save". You can check it manually only when it can't be detected.
• The signup count doesn't go up
  Only buyers who weren't subscribed to email beforehand and claimed the coupon with the box ticked are counted. People who were already subscribed aren't counted. On the Free plan, it stays at 0.
• I want to bring back a "More apps" card
  There's no way to show a card again once you've hidden it with "×".
• The app is shown in English (or Japanese)
  The app follows the language of your Shopify admin. When the admin language isn't Japanese, the app is shown in English. To see it in Japanese, set your admin language to Japanese.