SAKU Thanks Custom: How to show the coupon code again on the Order status page

Even if you send coupon codes by email, some buyers may not receive the email. As a backup, you can also show issued coupon codes on the buyer's "Order status page". This article explains how to set this up.

[Terms] A "block" is one piece of content shown on the Thank you page (you create blocks in the app's "Block management"). The "app block" is "SAKU Thanks Custom", which you place in Shopify's checkout editor. Once the app block is in place, the blocks you've created appear on the Thank you page.

This feature is used together with coupons on the Pro plan ($4.99/month or $49.90/year). It also works on Partner development stores. (Partner development stores are free stores that app developers and others create for testing. A store that is actually selling is not one of these.)

The Order status page is where buyers check the status of their order, such as shipping, after they've ordered. They can open it from the link in the order confirmation email.

In this article

• How to add the coupon block to the Order status page
• How to use step 3 of the setup guide on the Home page
• What buyers see on their Order status page
• What happens if you go back to the Free plan

Where to go: Shopify admin → Apps → "SAKU Thanks Custom" (Home) → Setup guide "3. Add the coupon block to the Order status page"

1️⃣ Open step 3 of the setup guide on the Home page

Open the app's Home page and, in the "Setup guide", open "3. Add the coupon block to the Order status page" (with "Pro plan" and "Optional" badges). This step is only shown on the Pro plan or on development stores.

The description reads: "A fallback for buyers whose coupon email doesn't arrive. Use the button on the right to open the Order status page in the checkout editor, then add the app block “SAKU Thanks Coupon” to show issued codes again in the order details." Press the "Open Order status page" button.

If you don't use the button, open "Settings" at the bottom left of the Shopify admin → "Checkout", and press the "Customize" button. Once the editor opens, choose "Order status" with the page selector at the top of the screen.

2️⃣ Add "SAKU Thanks Coupon"

The list of apps appears on the left of the checkout editor. Press the "+" to the right of "SAKU Thanks Coupon", and under "Add to:" choose "Order status".

The red boxes show the page selector (Order status), the main "Add block", "SAKU Thanks Coupon", and "Save".

"SAKU Thanks Coupon" has no settings in the editor.

3️⃣ Save

Press "Save" at the top right of the editor. If you don't save, nothing changes in your store. Once it's saved, close the editor tab and go back to the app's tab. When you refresh (reload) that tab, step 3 is checked.

Only when the app can't detect this can you tick the checkbox yourself to mark the step as complete. A check you added by hand can be undone by clicking the completed icon.

Once the block is in place, a small note — "You can also find your coupon code on the order status page after logging in." — appears on the Thank you page after the buyer gets the coupon (whether or not the code itself is shown). It doesn't appear if the block isn't placed. If you remove the block, the change takes effect the next time you open the app's Home page.

What your store shows after setup

In the checkout editor, a sample is shown: the heading "Your coupon code", "[ 10% OFF ]", the code "THANKS-SAMPLE", the expiry date, and the buttons "Use this coupon" and "Copy code". This is only a sample.

On a real buyer's Order status page, it works like this:

• Only coupon codes already issued for that order are shown. No new codes are issued.
• Only the logged-in buyer's own orders are covered. Codes for other people's orders can't be seen.
• If more than one code was issued for the order (when you've placed several coupon blocks), they are all shown together.
• Nothing is shown for orders where no coupon was issued.
• The wording shown (the discount, the expiry date and the minimum purchase amount) is what applied when the coupon was issued. Changing the coupon block settings later doesn't change codes that have already been issued.
• When the buyer's language is Japanese, it's shown in Japanese; otherwise it's in English, such as "Your coupon code", "Valid until …", "Copy code" and "Use this coupon".
• It isn't shown on the order details page in the admin. This feature is only for the buyer's Order status page.

Even after you "switch from the Pro plan back to the Free plan", the Order status page block keeps showing codes that have already been issued.

Troubleshooting

• Step 3 isn't shown
  Steps 3 and 4 are only shown on the Pro plan or on development stores. On the Free plan, there are only steps 1 and 2.
• Step 3 isn't checked
  Check that you added the app block to the "Order status" page in the editor and pressed "Save". If the app can't detect it, you can mark the step as complete with the checkbox.
• Nothing appears on the Order status page
  Check whether a coupon was issued for that order. Nothing is shown for orders without one. Also check that the buyer is logged in and viewing their own order.
• Does it work with legacy customer accounts?
  This block is for the Order status page in the new customer accounts. We haven't confirmed how it behaves with legacy customer accounts or the old order status page.
• The editor shows "THANKS-SAMPLE"
  That's the sample shown in the editor. Real buyers see the actual code that was issued to them.