SAKU Thanks Custom: How to reorder, enable, disable, duplicate and delete blocks

This article explains how to reorder the blocks you've created, switch them between active and inactive, and duplicate or delete them. You do all of this on the "Block management" page ("Blocks" in the app's left menu).

[Terms] A "block" is one piece of content shown on the Thank you page (you create blocks in the app's "Block management"). The "app block" is "SAKU Thanks Custom", which you place in Shopify's checkout editor. Once the app block is in place, the blocks you've created appear on the Thank you page.

The overall flow

First, here is how the order on the "Block management" page connects to the Thank you page your customers see.

1. The blocks you've created are listed under "Blocks" in "Block management". The order of this list is the order on the Thank you page. Above the list it says "Blocks appear on the Thank you page from top to bottom."
2. Change the order, or hide blocks with "Disable", until the list looks the way you want. Only "Active" blocks are shown on the Thank you page.
3. Check the result in the "Preview" on the right.
4. When a customer finishes an order, the Thank you page shows the "Active" blocks from top to bottom.

This article walks through the steps to build this flow, following the screens. You'll go through these steps:

1. Open "Block management"
2. Change the order of blocks
3. Enable or disable a block
4. Edit a block
5. Duplicate a block
6. Delete a block
7. Check with the preview on the right
8. Know the block limits
9. Know the coupon block limits

What you need before you start

• SAKU Thanks Custom (installed)
• At least one block (without a block you can't reorder or do the other actions. Create one first with "Create block")
• To show blocks on the Thank you page, the "app block" must already be placed in the checkout editor.

Where to go: Shopify admin → Apps → "SAKU Thanks Custom" → "Blocks"

1️⃣ Open "Block management"

① Open "SAKU Thanks Custom".
In the Shopify admin left menu, press "Apps" → "SAKU Thanks Custom".

② In the app's left menu, press "Blocks".
The page heading is "Block management". Click "Home" at the top left to go back to the home page. Use the dark "Create block" button at the top right to create a new block.

③ You're done when your blocks are listed under "Blocks".
The "Preview" is on the right.

The red boxes show, from the left, "Blocks" in the left menu, the block move handle (∧ ⠿ ∨), the row buttons ("Disable", "Edit", "Duplicate", "Delete"), "Create block", and "Desktop" and "Mobile" in the preview.

Each block in the list shows the following:

• An "Active" (green) or "Inactive" badge.
• A badge for the block type ("Text", "Image" and so on). Coupon blocks get a "Coupon" badge.
• A "Mobile only" or "Desktop only" badge (not shown when the block is set to "All devices").
• A "Not shown (Free plan)" warning badge (on the Free plan, added to blocks after the first two).
• A summary of its rules. For blocks other than coupons, for example "Customer tags: Show to everyone". For coupons: "Who can get it", "Minimum order total" and "Customer tags".

If you don't have any blocks yet, you'll see "No blocks yet. Create your first block to show a message, an image, product recommendations, or a coupon on the Thank you page." with the buttons "Create block" and "View setup guide" (which opens Help).

2️⃣ Change the order of blocks

Above the list it says "Blocks appear on the Thank you page from top to bottom." Use the handle (∧ ⠿ ∨) at the left edge of the block you want to move. You can reorder blocks in any of these three ways.

① Find the handle at the left edge of the block you want to move.
The dotted icon "⠿" is the handle. There are arrows "∧" and "∨" above and below it.

② Move the block in one of these ways.

• Drag: press and hold the handle "⠿" and move it up or down.
• Keyboard: click the handle, then press the up or down arrow key.
• Buttons: press the arrows "∧" or "∨" above and below the handle.

③ You're done when "Block order saved" appears.
The preview on the right updates automatically. On the Thank you page, blocks are shown from top to bottom in this order.

3️⃣ Enable or disable a block

To the right of (or below) each block are the buttons "Disable", "Edit", "Duplicate" and "Delete".

① On the row of the block you want to hide, press "Disable".
The block disappears from the Thank you page.

② You're done when "Block disabled" appears and the badge changes to "Inactive".

③ To show it again, press "Enable".
An inactive block shows an "Enable" button instead of "Disable". Press it and "Block enabled" appears, and the badge returns to "Active".

Only "Active" blocks are shown on the Thank you page. This is the same setting as the "Show this block on the Thank you page" checkbox on the block's edit page.

4️⃣ Edit a block

① On the row of the block you want to change, press "Edit".
The block's edit page opens. The heading includes the block type, for example "Edit block (Text)".

② Change the content and save.
When you save, you return to "Block management". You're done.

You can't change a block's type later. If you want a different type, create a new block.

5️⃣ Duplicate a block

① On the row of the block you want to copy, press "Duplicate".
A copy of the block, with the same content and display rules, is added to the end of the list.

② You're done when "Block duplicated. The copy starts hidden." appears.

③ Edit the copy's content, then press "Enable".
So that the same content isn't shown twice, the copy is created as "Inactive". Edit its content, then press "Enable".

• The copy is named "Copy of [original name]" (cut off at 100 characters).
• The block limit also applies to duplicates.

6️⃣ Delete a block

① On the row of the block you want to remove, press "Delete".
"Delete this block?" appears in that row.

Press "Delete" and a confirmation appears. Press "Delete" in the red box to remove the block, or "Cancel" to stop.

② To remove it, press "Delete". To stop, press "Cancel".

③ You're done when "Block deleted" appears and the block disappears from the list.

Deleted blocks can't be restored. If something goes wrong, "Action failed" appears. Please try again.

7️⃣ Check with the preview on the right

After reordering or switching blocks, check the result in the "Preview" on the right.

① Look at the "Preview" on the right side of the page.
It shows only "Active" blocks, stacked in list order. Blocks beyond the first two on the Free plan, and blocks not targeted at the selected device, are left out.

② Use the "Desktop" and "Mobile" buttons to switch devices.
"Desktop" is selected first.

③ You're done when the blocks you want to show appear in the order you want.

• If there are no active blocks, "No active blocks. Nothing is shown on the Thank you page." appears.
• If no blocks are shown on the selected device, "No blocks are shown on this device." appears.

Below the preview it says "This is an approximate preview. The final display follows the Thank you page design. Only active blocks are shown, in the order above." Check the actual look on the Thank you page.

8️⃣ Know the block limits

On the Free plan, a banner is always shown at the top of "Block management". It reads "Free plan: up to 2 blocks are shown" and "On the Free plan, only the first 2 active blocks appear on the Thank you page. Upgrade to the Pro plan to show up to 30 blocks.", with a "View plans" button.

• The first two are counted among "Active" blocks, in list order. A mobile-only block also takes up one slot.
• Blocks after the first two get a "Not shown (Free plan)" badge.
• Even if you have more than two blocks, none are deleted automatically.

If you open "Create block" after creating two blocks on the Free plan, a warning banner "Free plan block limit reached" appears. It reads "The Free plan allows up to 2 blocks. Delete an existing block, or upgrade to the Pro plan to create more.", with a "View plans" button. You can still choose a type, but you'll get an error when you save.

The error when saving is "The Free plan allows up to 2 blocks. Upgrade to the Pro plan from the Pricing page to create more." on the Free plan, and "You can create up to 30 blocks." on the Pro plan and on development stores.

For the differences between plans, see Free and Pro plans: the differences and how to change plans.

9️⃣ Coupon block limits (after going back to the Free plan)

After you switch from the Pro plan back to the Free plan, the following applies:

• If you press "Enable" on a coupon block, "The coupon block requires the Pro plan. Open Pricing to upgrade." appears. The same applies to duplicating a coupon block.
• You can still "Disable" and "Delete" coupon blocks.
• Opening "Edit" on a coupon block takes you to the Pricing page.

What your store shows after setup

On the Thank you page, "Active" blocks are stacked vertically from top to bottom in the same order as the list. On the Free plan, only the first two are shown. On the Pro plan and on development stores, up to 30 are shown.

Troubleshooting

• The new order isn't reflected
  Check that "Block order saved" appeared. Then reload the Thank you page.
• I deleted a block by mistake
  Deleted blocks can't be restored. Create a new block with the same content.
• I can't create a third block
  This is the Free plan limit. Delete a block you don't need, or upgrade to the Pro plan.
• The block is "Active" but doesn't appear on the Thank you page
  Check whether it has the "Not shown (Free plan)" badge. For other causes, see What to check when blocks don't appear.

Related articles

• Free and Pro plans: the differences and how to change plans
• What to check when blocks don't appear