SAKU Thanks Custom: Every coupon block setting explained

This article explains every setting of the "Coupon" block shown on the Thank you page. Use it as a reference when you want to know what each setting does. The coupon block is available on the Pro plan ($4.99/month or $49.90/year). It's free on Partner development stores. (A Partner development store is a free store that app developers and others create for testing. A store that sells normally is not one of these.)

[Terms] A "block" is a piece of content shown on the Thank you page (you create blocks in this app's "Blocks" page). The "app block" is "SAKU Thanks Custom", which you place in Shopify's checkout editor. Once the app block is in place, the blocks you created appear on the Thank you page.

In this article

• How to open the screen for creating a coupon block
• Every setting under "Coupon", "Wording", "Appearance" and "Display rules"
• What "Before you turn this on" says
• What buyers see after setup, and the coupon created in Shopify

Where to go: Shopify admin → Apps → "SAKU Thanks Custom" → "Blocks" → "Create block" → "Coupon"

1️⃣ Open the coupon block creation screen

Open "Blocks" in the left menu and press "Create block". Under "Choose block type", click "Coupon" (it has a "Pro plan" badge). The screen heading is "Create block (Coupon)".

If you press Coupon on the Free plan, you're taken to the Pricing page. Opening the URL directly also takes you to the Pricing page. You can create one once you're on the Pro plan (see the differences between plans and how to change plans).

From top to bottom, the form has "Basic settings" → "Coupon" → "Wording" → "Appearance" → "Display rules" → "Before you turn this on". On the right is the "Preview", which shows two states: before the coupon is claimed, and after it's claimed ("▼ After the coupon is claimed").

2️⃣ Fill in "Basic settings" and "Coupon"

A "Free shipping" coupon makes shipping free for every destination. "Percentage off" applies to all products.

3️⃣ Fill in "Wording"

Here you decide the text buyers see. What you type shows up right away in the preview on the right.

The two most important checkboxes are these:

• "Show the coupon code on the Thank you page": when it's off (the default), only buyers who tick the newsletter checkbox receive the code, by email. When it's on, the code is shown on the spot.
• "Pre-tick the subscribe checkbox": when it's on, the checkbox starts ticked. Buyers can still untick it themselves.

All text fields take up to 200 characters (the button text takes up to 60). If you save a field empty, it's treated as "deliberately removed" and isn't shown. However, blocks saved with an older form that didn't have the field go back to the default text.

If you're not going to show the code, finish setting up and testing the email before you make the block "Active" (see How to grow your email list from the Thank you page).

4️⃣ Adjust "Appearance"

5️⃣ Set the "Display rules"

In a coupon block, "Display rules" starts with two coupon-only settings, followed by the three settings that every block has. The block is shown only to buyers who meet all of the conditions.

For more on devices and customer tags, see How to show blocks only on mobile or desktop, or by customer tag.

By combining "Who can get it" and "Minimum order total for this order" across several coupon blocks, you can offer one coupon to first-time buyers and a different one to repeat buyers. The block list shows a summary of each block's conditions, such as "Who can get it: Everyone" and "Minimum order total: none".

6️⃣ Read "Before you turn this on"

The bottom of the form lists a few things to check.

• Warning "Sending the code by email": when a coupon is issued, the app sends the Shopify Flow trigger "Thank you page coupon issued", retrying if it fails. If you don't show the code on the page, build and test the Shopify Flow + Messaging workflow first.
• "Orders that don't get a coupon": guest checkouts / orders whose payment isn't completed yet (convenience store payment, pay-later, bank transfer and so on) / no code is issued automatically after the buyer leaves the Thank you page / each coupon block issues at most one code per order.
• As a fallback in case the email doesn't arrive, you can add the app block "SAKU Thanks Coupon" to the "Order status" page in the checkout editor (see How to show the coupon code again on the order status page).

When everything is filled in, press "Save" at the bottom of the screen.

7️⃣ Check with a test order

On Partner development stores, coupons are issued for test orders too. On live stores, test orders don't issue coupons. Check with a real purchase made while logged in.

For how to check (including the email setup), see step 7 of How to grow your email list from the Thank you page.

How it looks in your store after setup

On the buyer's Thank you page, the coupon is shown like this:

• Before claiming: border → display title → discount line ("[ 10% OFF ]", "[ ¥500 OFF ]", "[ Free shipping ]") → the checkbox "Subscribe to our newsletter and receive this coupon by email" (not shown to buyers already subscribed to email) → note → button → "Text under the button".
• Right after the button is pressed: the button changes to "Issuing...".
• After claiming (code not shown): "Your coupon has been issued and will be sent to your email address." appears and the button disappears.
• After claiming (code shown): "Your coupon has been issued." → the code → "Valid until [date]" → "Valid on purchases of … or more" (when there's a minimum subtotal) → "Use this coupon" and "Copy code".
• When the code is shown and the buyer claimed it without ticking the checkbox: "Tick the box and press the button below to also receive this coupon by email." appears, with an "Also send by email" button.
• The button can't be pressed while the checkbox is unticked only when the code isn't shown (the default) and the buyer isn't subscribed to email yet. In the checkout editor preview, the button keeps its active color, but nothing happens when you press it.
• If the buyer opens the same order and block again, the same code is shown again.
• When the buyer's language isn't Japanese, the discount line, expiry, buttons and so on are shown in English. Text you entered yourself is shown as it is.

What's created when a coupon is claimed

• A discount code is created under "Discounts" in the Shopify admin. The code is "THANKS-" plus 6 characters (letters and numbers, without the easily confused I, O, 0 and 1). Its title is in the form "Block name (last 6 characters of the block ID)".
• Only the customer it was issued to can use the code. It starts when it's issued and ends after the number of valid days. If "single use" is on, it's limited to 1 use in total and 1 use per customer. If it's off, there's no usage limit. If you set a minimum subtotal, that's included too.
• Buyers who tick the checkbox when they press "Get your coupon" have their email marketing set to "Subscribed" (nothing changes if they're already subscribed, and unticking the checkbox never unsubscribes anyone).
• The app doesn't set whether the code can be combined with other discounts (Shopify's default behavior applies).

Troubleshooting

• Choosing "Coupon" takes me to the Pricing page
  The coupon block is a Pro plan feature. Subscribe to the Pro plan from "View plans" on the Pricing page. Partner development stores can use it for free.
• I'm told the button text is empty / the block doesn't appear
  "Button text" is required. A block with empty button text isn't shown on the Thank you page.
• Some orders don't show the coupon button
  What to check when coupons aren't shown or issued walks you through the conditions one by one.
• The preview looks a little different
  The preview is approximate. The final display follows the design of your Thank you page.