SAKU Thanks Custom: How to set up the Recommended products block

This article explains how to show recommended products on the Thank you page. You can use it to encourage repeat purchases or introduce other products. The Recommended products block is available on the Free plan too (you can create and show up to 2 blocks).

[Terms] A "block" is one piece of content shown on the Thank you page (you create blocks in the app's "Block management"). The "app block" is "SAKU Thanks Custom", which you place in Shopify's checkout editor. Once the app block is in place, the blocks you've created appear on the Thank you page.

In this article

• How to create a Recommended products block
• How to choose products and how many to show per row
• Which products are shown on the Thank you page

Where to go: Shopify admin → Apps → "SAKU Thanks Custom" → "Blocks" → "Create block" → "Recommended products"

1️⃣ Create a "Recommended products" block

Open "Blocks" in the left menu and press "Create block". Under "Choose block type", click "Recommended products" (described as "Shows the products you select."). The page heading is "Create block (Recommended products)".

2️⃣ Enter the block name and display title

The form is on the left and the "Preview" is on the right.

• "Block name (internal)" under "Basic settings" (required, up to 100 characters): a name to help you tell blocks apart. It isn't shown on the Thank you page.
• "Show this block on the Thank you page" under "Basic settings": on by default.
• "Display title" under "Content": the heading shown above the products (for example, "You might also like"). Required, up to 200 characters.

If the display title is empty, "Enter a display title" appears; if it's longer than 200 characters, "Title must be 200 characters or fewer" appears.

3️⃣ Choose products

Under "Products", press "Select products". Shopify's product picker opens. Tick the products you want to show and press the picker's confirm button. You can choose more than one product.

• You choose whole products. You can't choose individual variants (such as colors or sizes).
• The products you choose are listed one per row. To remove one, press "Delete" on its row.
• Until you choose any, "No products selected" is shown.
• You can choose up to 20 products. Anything beyond 20 is dropped.
• If you save without choosing any products, you get the error "Select at least one product".

4️⃣ Set "Products per row"

For "Products per row", choose "1", "2" or "3" (2 by default). As the hint "All selected products are shown, laid out this many per row." says, every product you choose is shown; this setting only decides how many appear in each row. This block has no "Appearance" section.

Further down the form is "Display rules". You can limit who sees the block with "Show on devices" and customer tags (see How to show or hide blocks by device (mobile/desktop) or customer tag).

5️⃣ Save and place it on the Thank you page

Press "Save" at the bottom of the page. You return to the "Block management" list. If the block is "Active", it is shown on the Thank you page.

[Don't forget] Next, you need to place "SAKU Thanks Custom" on the Thank you page. If you don't, nothing appears. If you haven't placed it yet: (1) press "Open Thank you page" in step 2 of the setup guide on the "Home" page, (2) on the page that opens, press the "+" to the right of "SAKU Thanks Custom" and choose "Thank you" under "Add to:", then (3) press "Save" at the top right. For details, see step 6 of "How to add images and text to the Thank you page".

What your store shows after setup

The Thank you page shows the display title with the products laid out below it (1 to 3 per row). Each product shows its image, name and price.

• Product names and prices aren't the values from when you saved. They're fetched fresh from Shopify each time the Thank you page opens.
• Prices are shown in the buyer's currency. For products with variants, the price of the cheapest variant is shown.
• Clicking a product opens its product page in your store (https://your-store-domain/products/product-handle).
• Only products whose status is "Active" and that have an Online Store URL are shown. Draft, archived and products not published to the Online Store are not shown.
• If none of the chosen products can be shown, the block itself isn't shown.

Troubleshooting

• Products don't appear on the Thank you page
  Check that the product's status is "Active" and that it's published to the Online Store sales channel. To check: open "Products" in the Shopify admin and click the product. Make sure "Status" on the right is "Active" and that it's published to the Online Store. Draft, archived and unpublished products are not shown.
• The whole block doesn't appear
  All of the products you chose may be in a state where they can't be shown. Publish the products, or choose different ones. Also check that the block is "Active" and that you placed the app block and saved (What to check when blocks don't appear).
• I want to choose variants
  You can only choose whole products. The price shown is that of the cheapest variant.
• I want to choose 21 or more products
  The maximum is 20. Split them up and create another Recommended products block (you can create up to 2 blocks on the Free plan and up to 30 on the Pro plan).