App features
- Customers issue documents themselves from the Thank you page, order status page and emails
- Invoice registration number (Japan) and tax breakdowns by rate (8% / 10%)
- Set your company logo, stamp and theme color
- Print from the admin one order at a time or in bulk
- Documents in Japanese and English
- Pro plan: remarks by payment method or tag, issued tags and issue limits
- Hydrogen plan: issue documents on headless (Hydrogen) stores too
*Note
Supports new customer accounts.
Partially supports classic customer accounts (supported themes: Dawn, Rise and Studio).
This article explains how to cap how many times a customer can issue the receipt for the same order. You can also add a "Reissued" mark to the second and later receipts.
Note: this feature is available on the Pro and Hydrogen plans (you can try it for free on development stores). For details on plans, see "Pricing plans".
In this article
- How to limit how many times customers can issue a receipt
- How to print "Reissued" on the second and later receipts
- What customers see when the limit is reached
Where to find it: Shopify admin → Apps → "SAKU Receipt" → "Settings" in the left menu → "Receipt issue limit"
What you need before you start
- SAKU Receipts is installed
- The Pro or Hydrogen plan (you can try it for free on development stores)
- Permission for the app to use Shopify's "edit orders" access (the steps are in 1️⃣)
1️⃣ Limit the number of issues
To record issue counts on the order, the app needs Shopify's "edit orders" permission. Follow these steps.
- In the "Receipt issue limit" section of the Settings page, click "Grant permission".
- On the Shopify screen, approve the permission.
- Back on the Settings page, tick "Limit how many times a customer can issue a receipt".
- Enter a number in "Issues allowed per customer".
- Click "Save".
The issue limit and the "Reissued" mark can each be used on their own.
When the limit is reached, customers see the following message instead of the receipt.
This order has reached the maximum number of receipt issues. Please contact the store.
- Issuing from the admin is never limited. When a customer asks for a reissue, issue it from your store's admin (see "Printing receipts from the admin").
- If a customer reopens the same page, it counts as one issue within 30 minutes.
- Access by security products that automatically open links in emails isn't counted, so the count won't be used up before the customer opens the link.
2️⃣ Print "Reissued"
In the same section, tick "Print "Reissued" on the second and later receipts" and click "Save". The second and later receipts then get a "再発行" (reissued) mark in a vermilion frame next to the title. On English documents, the mark reads "Reissued".
The second and later receipts show a "Reissued" mark next to the title (the screenshot shows the print screen in the admin).
- The count includes issues from both the customer side and the admin.
- You can use the mark on its own, without the issue limit.
3️⃣ Which documents are affected
The limit and the mark apply to receipts only. Invoices, delivery notes and quotes are neither limited nor marked.
Troubleshooting
-
The limit doesn't apply or the mark doesn't appear
Check that you granted the permission with "Grant permission". While the permission isn't granted, counts aren't recorded, so neither the limit nor the mark works. -
If recording fails
If the count can't be recorded because of a connection problem or similar, the receipt is issued without the limit, so that customers are never left unable to get a receipt.
To tag orders whose receipt has been issued, see "Tagging orders whose receipt has been issued".
